We appreciate the trust you have placed in us and the privilege of taking care of your loved one. Please know that we are staying updated about COVID-19 by working directly with our local and state health departments, the CDC, CMS, and our Medical Director. Our Infection Preventionist is working with the local Department of Health and monitoring all residents for signs and symptoms of respiratory infection. We want to assure you that our care community has well established infection control protocols and our staff members continue to follow the CDC’s recommendations to reduce the risk of spreading COVID-19. These include strict handwashing procedures, wearing facemasks, and when interacting with residents who are sick wearing facemasks, eye shields, gowns, and gloves.
We continue to have supplies of personal protective equipment (PPE) and have contingency plans in place. To minimize the risk of our residents becoming ill with COVID-19, we have immense precautionary measurements in place such as only essential staff reporting to work, daily COVID-19 screening of all staff and all residents, following CDC guidelines on the proper use of personal protective equipment, reinforcement of hygiene protocols to ensure clean hands, isolation of residents to their rooms and have restrictions on visitors and vendors, among many other components.
We regret to inform that all visitors are restricted from our care community until further notice due to COVID-19 precautions. Exceptions for visitation do apply in limited circumstances. Please call our care community for further information.
We believe that connecting with family members is vitally important to our residents. Other ways to connect while your loved one is in or care includes telephone, email, text, or through Skype or Facebook. We can also help arrange window visits or deliver Smile Mail by contacting firstname.lastname@example.org.
Window visits are a great way to keep in touch with your loved one while our doors are still closed to visitors. If you need assistance finding your loved one’s window, or if we can bring them to a common area window, please call us and we will be glad to help.
To keep your loved one safe during a window visit, please don’t:
Remember, if other families are visiting their loved one, please social distance yourself at least 6 feet away.
Instead of mail, send us virtual mail. Residents would love to see you through “Smile Mail.” Send us pictures, share a message to your loved one, cards, or anything to brighten the resident’s day! Email your “Smile Mail” to email@example.com. Please include the facility name and the name of the resident you would like to share your mail to. If you don’t have a loved one at our care community and just want to spread joy, please indicate it is for all residents and the facility name.
We are still allowing residents to receive care packages or deliveries from families. If you are bringing items, please call ahead and ensure we are still accepting items and where to leave them. We will not directly have contact with you to receive them. We will likely ask you to leave it between the two doors at the front entrance. Please ensure it is marked with the resident’s name.
To protect the resident and staff, please consider sending them in the following manner:
Also, we may ask you to do resident shopping if your loved one needs items and our staff are unable to get out to do the shopping. Please talk to the staff about any concerns you may have. If you have questions or concerns please reach out to the Administrator, Director of Nursing or Resident Services Coordinator.
The nation is facing a critical shortage of Personal Protective Equipment (PPE) due to the coronavirus (COVID-19). As long-term care providers, we are also in need of this equipment to safeguard our residents and employees. If your business has an inventory of PPE and would like to make a donation, please contact the care community or our designated donation line at (419) 999-2010. Specific PPE supplies include, N95 masks, surgical masks, face shields, gowns, goggles, and gloves. Thank you for helping us to protect our healthcare heroes and the residents we serve.
Please consider helping us as we prepare to safely respond to the COVID-19 crisis. We are accepting donations of fabric face masks to help fill the gap of the nation’s shortage of protective gear (PPE). All hand-sewn masks will be properly laundered and prepared prior to any use. We are accepting many different varieties, we just request masks have pleats to expand and cover the nose, mouth and chin area. Please contact the care community to arrange the delivery of donations, or contact us at our designated donation line at (419) 999-2010.
Many businesses and family members have inquired about how to treat our staff and/or residents to lunch and other treats. If you would like to make this type of donation, please contact the care community directly and ask to speak to the Administrator or Resident Services Coordinator. Thank you for thinking of our heroes during this time.
As a family member of a loved one in our care, if we have updates or find that we have a confirmed positive COVID-19 case within the care community, we will call you. Our goal is always to be upfront and keep you informed. There is a great deal of fear from the public in the pandemic situation we are in, which could lead to false information being shared on different platforms such as social media. We want to assure you that you will hear directly from us if there is important information we need to let you know about. From the HCF Family to yours, thank you for your trust and support.